This is an extension of the Basic Supervision section on Difficult Conversations from 1-1/2 hours to 3 hours
"Effective Communication Strategies for Difficult Conversations" is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
https://nefesh.org/workshops/EffectiveC2/view
FREE WEBINAR
Effective Communication Strategies for Difficult Conversations
Thursday, October 12, 2023, 1:45 PM America/New_York - 4:45 PM America/New_York
Presenter: Rebecca Ashery PhD, LCSW-C, Leader-Manager Coach
Course Length: 3 Hours
Learning Objectives:
- Participants will be able to make clear requests to supervisees
- Participants will be able to have difficult conversations with supervisees
- Participants will be able to address negative reactions that supervisees may have to difficult conversations
This is an extension of the Basic Supervision section on Difficult Conversations from 1-1/2 hours to 3 hours
"Effective Communication Strategies for Difficult Conversations" is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
Learning Objectives:
- Participants will be able to make clear requests to supervisees
- Participants will be able to have difficult conversations with supervisees
- Participants will be able to address negative reactions that supervisees may have to difficult conversations
Agenda:
Making appropriate Requests - 7 minutes
Giving positive feedback - 5 minutes
Types of difficult conversations: behavior; lack of knowledge/skills; performance review; assignment performed incorrectly, delivering unpopular decisions to individuals and teams (ie. changes in policies/procedures) general overview
Giving Feedback (110 minutes)
Shari Harley Model
SBI Model
Video examples - Mel Robbins; HR360;
video feedback examples
Case Discussion
addressing personal issues
addressing changes in policies/procedures
- Break - 10 minutes
Feedback Reactions 45 minutes (using videos, group discussion with case studies)
- SARA Model --Feedback Reactions -
- CBT and receiving negative feedback
This presentation is open to:
- Social Workers
- Professional Counselors
- Therapists
- Psychologists
- Licensed Mental Health Practitioners
- Other professionals interacting with populations engaged in mental health based services
- New practitioners who wish to gain enhanced insight surrounding the topic
- Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
- Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
- Managers seeking to broaden micro and/or macro perspectives